Support
WARRANTY
Pulmolink fully support the various manufacturers’ product warranties for all the products we distribute within the United Kingdom. Any faults or failures arising during the warranty period applicable to that particular product should be reported immediately to Pulmolink in the first instance, who will endeavour to provide full assistance.
CARDIO RESPIRATORY TRAINING COURSES
Pulmolink provides regular residential training packages at several locations depending on the type of instrument and software versions purchased. These courses last from periods of 3 – 5 days typically and cover the basic physiology associated with the instrument and lead to a certificate of competence in the operation and understanding of the instrument when applied to the measurements.
These courses are based on a cost of £ 250.00 per day per person, inclusive of accommodation, full hospitality (meals and refreshments), local transportation, Training manual and materials, The full five day course is £ 995.00 inclusive. The individual delegates are responsible for return travel to the location of the course in addition.
Course Centres;
Pulmolink Office & Training Facility,
Redwood House, Canterbury Road, Charing, Kent TN27 0EU - UK
Hotel: The White Horse Hotel and Restaurant – Boughton Kent - UK
Medisoft Headquarters,
1. PAE de Sorinnes, Grand route de Ciney, B-5503, Sorinnes (Dinant) Belgium
Hotel: The Ibis – Dinant Belgium
Morgan Scientific Inc.
151 Essex Street, Haverhill, Massachusetts, USA
Hotel: Hampton Inn, North Andover – USA
SUPPORT & SERVICE OVERVIEW - Options for Equipment & Systems
There are 4 categories of support & service available from Pulmolink :
2 are REACTIVE responses
2 are PROACTIVE planned contracts
REACTIVE RESPONSE SERVICING & MAINTENANCE
“On Site Response” Servicing
Emergency un-planned call-out visit by Pulmolink Engineer to diagnose and repair your instrument.
Corrective action on-site to resolve the failure and perform full operational and physiological check of system.
If unable to rectify fault, a detailed estimate of time required to repair at base/factory will be provided.
“Return to Base” Servicing
Economic and convenient, as required, repair, maintenance or servicing.
Ideal for smaller instruments and systems which can be easily packaged and sent or collected by commercial carriers.
Also suited to difficult or multiple-fault conditions where the ability to call on full workshop facilities is beneficial and less time consuming.
Can be used to effectively dovetail with the schedule of a busy department or when an engineer may not be available to visit within the timescale desired.
PROACTIVE PLANNED CONTRACTS FOR SERVICING & MAINTENANCE
2 levels of service contract are available: PremierPlus & Premier
Similarities……..
Both contracts provide 2 scheduled visits per year: 1 “Main Service Visit” & 1 “Verification Visit”
“MAIN SERVICE VISIT”:
A full and thorough service of the Instrument will be performed by the Engineer.
A detailed Routine Main Service Check List will be completed and Operational Certification provided.
Any parts that are depleted, worn out or judged to be about to fail will be replaced as necessary to maintain the instruments optimum performance (see exclusions) and are included.
“VERIFICATION VISIT”
A thorough verification of the calibration and operating performance of the instrument will be performed by the Engineer.
A detailed Calibration and System Verification Check List will be completed and Operational Certification provided.
All Pulmolink “Contract Customers” also benefit from receiving regular information and literature as well as first options on training programmes and refresher courses.
All repairs carry a 90 day warranty against faulty workmanship or same part failure.
Differences……..
The differences between the Premier and Premier Plus Service Contracts are in the level of support and costs thereof, outside the scope of these two scheduled visits.
For clarity, these are summarised as follows:-
|
PremierPlus |
Premier |
Cost of any failed parts |
Included |
Charged at List Price minus 15% ”Contract Customer” Discount |
Additional Service call-out visits to correct problems |
Included |
Charged at “On site Response” rates minus 15% “Contract Customer” Discount |
Costs……..
PremierPlus Service Contract:-
Provides a real value-for-money and potentially worry-free Support Service that should avoid additional charges throughout the year in normal operation.
The cost of this Contract is based on a percentage of the system capital cost when new.
Premier Service Contract:-
Aimed at the user with constraints on their Service budget but still requiring the cover of a planned maintenance agreement.
The cost of this Contract is based on a reduced percentage of the system capital cost when new.
The initial cost and the renewal cost of either contract will be adjusted annually with reference to the RPI relevant to the age of the system.
Exclusions……..
Parts replaced at either scheduled visit exclude certain items, namely :-
User-replaceable items, such as accessories, consumables and single use parts, [e.g., bags, filters, mouthpieces, etc..]
Computers and Printers/Hardware.
Both Contracts exclude damage or failures due to abuse or misuse, as well as faults arising from inadequate training of the staff using the instrument. In such instances, visits and parts are chargeable as per our “On Site Response” rates.
NOTE: This overview is intended to summarise, in a user-friendly format, the options available for the servicing, maintenance, repair and ongoing technical support of equipment and systems.
It does NOT replace our “Standard Terms and Conditions for Support & Service”, copies of which are available upon request and are also supplied automatically with any proposal or quotation for a service contract
